LiFePO4 Battery After-Sales Service
Reliable Support. Long-Term Partnership.
From technical diagnosis and spare parts to warranty support and local service, LVFU provides structured after-sales support throughout the lifecycle of your energy storage system.
LiFePO4 Battery After-Sales Service
Reliable Support. Long-Term Partnership.
From technical diagnosis and spare parts to warranty support and local service, LVFU provides structured after-sales support throughout the lifecycle of your energy storage system.
How Our LiFePO4 Battery After-Sales Service Works
01-Inquiry & Feedback
Contact our service team and provide product information and fault details.
02-Problem Analysis
Our technical team reviews the issue and analyzes the possible cause.
03-Solution Provided
Receive troubleshooting guidance or a specific after-sales solution.
04-Support & Repair
Replacement parts, repair or other approved service is arranged when required.
05-Follow-up & Trackin
LVFU follows up on the case until the issue is properly addressed.
LiFePO4 Battery After-Sales Support
Comprehensive after-sales support throughout the energy storage product lifecycle
Technical Assistance
Remote technical support for product operation and system issues
Warranty Service
Warranty assessment and service according to applicable warranty terms
Spare Parts & Repair
Replacement parts and repair support for qualified service cases
Local Service
Regional support through overseas warehouses, service partners and local teams
LiFePO4 Battery Warranty & Service Policy
LVFU provides limited warranty coverage for eligible products according to the applicable warranty terms
Five Years Limited Warranty
What is not Covered?
This limited warranty is not valid against defects resulting from, but not limited to:
- Misuse and/or abuse, neglect, or accident.
- Exceeding the unit’s design limits including but not limited to the following.
- Under/over-charging.
- Using to crank engines Using with an over-sized inverter.
- Exceeding maximum charge current of 50A
- Exceeding maximum discharge current of 100A.
- Installation in conflict with LVFU recommendations, including, but not limited to the following.
- Insufficient air gaps around battery.
- Loose terminal connections Under-sized cabling.
- Mismatched cable sizes or lengths.
- Incorrect wire termination.
- Incorrect wire connections.
- Reverse polarity connections.
- Improper series or parallel connections.
- Failure to properly maintain the product Environmental damage due to inappropriate storage or operating conditions, exposure to extreme hot or cold temperatures, fire or water damage.
- Acts of God, including lightning, floods, earthquakes, fire, and high winds.
- Damage in handling, including damage encountered during shipment.
The limited warranty shall be considered void if the warranted product is in any way opened or altered. The warranty will be void if any fasteners or adhesive used to seal the unit are removed or altered, or if the unit’s serial number is in any way removed, altered.
replaced, defaced, or rendered illegible.
How Long Does this Coverage Last?
This limited warranty lasts for a maximum period of five(5)years from the date of sale as determined by proof of purchase and serial number and subject to the following conditions.
- The product is fully charged and fully discharged a maximum of once per 24 hours.
- Depth of discharge is 80%or less.
The warranty period shall decrease if the depth of discharge and/or cycle rate are increased. Please contact LVFU Technical Support team with questions regarding warranty period.
The battery is considered to be end of life when its capacity has been reduced to 80%of the initial capacity.
Who is Covered?
This limited warranty covers only the original purchaser of the product and is not transferable to subsequent owners or purchasers of this product.
How to Make Warranty Claim?
Before contacting LVFU’s customer service department, please read the “Indication”section of our product manual to verify the problem, and try to troubleshoot accordingly. If trouble persists:
What Will LVFU Do?
Typical Fault Symptoms: Output current is approaching the current limit value.
Initial On-Site Troubleshooting and Handling: Reduce the number of parallel loads to lower the total power; ensure the equipment operates within the rated current range.
Who Will Bear The Return Shipping Cost?
This limited warranty does not assume the risk of loss during shipment and won’t insure the product during shipment.
Unless approved by LVFU management, all product shipped collect to LVFU will be refused. Test items or items that are not under warranty, or units that are not defective, will be charged a minimum bench charge of($50. 00 US)plus taxes and shipping.A 15%restocking charge will be applied on goods returned and accepted as”NEW stock.
No Other Express Warranty Applies.
This warranty is the sole and exclusive warranty. No employee, agent, dealer or other person is authorized to alter this warranty or make any other warranty on behalf of LVFU To the maximum extent permitted by applicable law, LVFU and its suppliers disclaim all other warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the product and any related written materials. This limited warranty gives customers specific legal rights. Customer may have other rights depending on the jurisdiction.
What Will LVFU Not Do?
In the first three years, LVFU will bear the round-turn shipping cost of the returned products covered by warranty.
In the fourth and fifth year, LVFU will bear the LVFU-to-buyer shipping cost of the returned products covered by warranty.
Buyer will bear the Buyer-to-LVFU shipping cost of the returned products covered by warranty.
No Liability for Damages
To the maximum extent permitted by applicable law, in no event shall LVFU or its suppliers be liable for any damages whatsoever (including without limitation, special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss)arising out of the use of or inability to use this product, even if the company has been advised of the possibility of such damages. In any case, LVFU and its suppliers’entire liability under any provision of this warranty shall be limited to the amount actually paid by you for the product. Because some jurisdictions do not allow the exclusion of limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
What is Covered?
Greenfaith New Energy (LVFU)warrants that all the LVFU batteries will operate free from defects in material and workmanship. Warranty replacements are valid for products purchased from Greenfaith official store and officially authorized resellers. Warranty claims outside authorized selling channels will incur shipping and handling charges payable by the customer.
Disclaimer
1. Product problems caused by the buyer’s artificial, improper use or unresistible factors are not covered by the warranty.
2. Accessories and installation tools that come with the main product are not coveredby the warranty.
3. The final interpretation of these after-sales service terms and policies shall belong tothe seller.
Global LiFePO4 Battery After-Sales Support
LVFU supports customers across Europe, Asia-Pacific, the Middle East and other international markets through
regional service resources, technical support and local service partners.
After-sales service identification and warranty process
● The seller analyzes the cause, grade and type of the failure, and then providesthe specific after-sales plan.
● Other unresolved matters are to be negotiated by both parties.
Details of after-sales service beyond the warranty period are as following:
The details of after-sales service within the warranty scope are as follows (begin on the shipping day from the factory):
● BMS problem: Free BMS replacements will be shipped to the buyer (shipping costs borne by the seller).
● Serious quality problems with the entire battery pack: Free replacement of new battery packs, and provide quality solutions (shipping costs borne by the seller).
Need LiFePO4 Battery After-Sales Support?
Our service team is ready to help you with product issues, warranty claims and technical assistance.
